Looking ahead to the business initiatives that will drive the most IT investment throughout 2021, CIOs rank transforming existing business processes, increasing cybersecurity protections, and improving the customer experience at the top of the list according to the 2021 State of the CIO research. In addition, more than half (57%) of CIOs say that the current socio-economic pressures have increased their organization’s priority to improve the customer experience. This increase in importance is also altering the role of the CIO as their responsibilities and technologies implemented expand into CX. View the infographic below to learn more about how the CIO role is expanding into the customer experience and how organizations are focusing on CX.
Download the executive summary and white paper for additional insight into the CIO role & responsibilities. For first-hand perspective and advice from CIOs as they navigate the new tech landscape, watch the 2021 State of the CIO webcast.