In its 19th year, the 2020 State of the CIO research highlights the growing recognition of the value that CIO’s bring to business strategy as well as their increasing customer-centric focus. This webcast, hosted by Adam Dennison, SVP/General Manager, IDG Events & Publisher, CIO, joined by Shannon Gath, VP & CIO at AMAG Pharmaceuticals; Nicole Raimundo, CIO for Town of Cary, North Carolina; and David Behen, VP & CIO at La-Z-Boy, reviews the study and offers the CIO perspective and advice as they relate to the results of the survey.
Key Takeaways:
- Role Expansion: 95% of CIOs say that their role is expanding to include new responsibilities – the main areas are cybersecurity (64%), data privacy/compliance (49%) and customer experience (46%).
- Business Initiatives: IT and LOB are aligned on the top two business initiatives that will drive the most IT investment in 2020 – increase operational efficiency and improve customer experience.
- Skills Challenge: Looking at the technology-related areas where CIOs expect to have the most difficulty finding appropriate skillsets – topping the list the cybersecurity, data science/analytics and AI/ML/RPA.
